Periodic Health Assessment Scheduling

Working closely with the 60th Medical Group at Travis AFB, we have designed and implemented an innovative solution for scheduling military healthcare appointments. Our automated scheduling system automates the process for Periodic Health Assessments (PHA), labs, immunizations, military readiness, and audiograms, significantly improving efficiency across appointment management.

Periodic Health Assessment Scheduling

How it Works

Effortless Scheduling for Military Health Assessments

Scheduling military health appointments has traditionally been a complex and manual process, often leading to miscommunications and delays. The Outpatient App streamlines this by centralizing and automating appointment management, enabling medical staff, UDMs, commanders, and service members to efficiently schedule and track care on a unified platform

PHA Part A

Service members can quickly complete their PHA Part A from a mobile phone rather than having to use a computer on the base.

Self-Scheduling

Service members can quickly scan a QR code to access a mobile request form for appointment slots, streamlining the process and eliminating the need for manual submissions or calls.

Monitor & Automate

Medical staff can monitor the schedule while Outpatient app Automates validation and confirmation with a Robotic System Integration.

Self-Scheduling

From QR Code to Appointment Request

Watch Self-Scheduling Video

Medical Staff Admin

Administrator User Experience

Watch Admin UX Video

Saving Nearly 6,000 Hours at Travis Air Force Base

Modernizing PHA Access with Self-Scheduling while increasing Readiness Compliance and Reducing Administrative Med Staff burden

Based on the immediate success of an initial test period, the 60th Medical Group expanded use of the solution to fully base-wide and it has remained in full operation for two years since then.

1 BOMC FTE saved per year

Equivalent to 17% of total BOMC admin workforce time previously spent on PHA

Robotic Process Automation

RPA with Genesis and ASIMS would increase BOMC time savings by ~60%

Ready To Go Now

System is fully live at Travis. It has been tested and measured to prove value.

Immediate Impact to Readiness and PHA Compliance

Improves speed and access with self-serve mobile functionality, while also enabling easier communication. Directly improves Access, Speed, and Efficiency.

Easier for Medical Staff Administration

The system is much Easier to Implement, Reducing Administrative Burden and Effort.

Appointment Types

PHA

Outpatient’s scheduling system automates and streamlines PHA appointments, ensuring service members stay on track with their annual evaluations.

Labs

By consolidating lab scheduling within the platform, Outpatient allows service members to easily book and complete required lab tests, minimizing delays in readiness.

Immunizations

The Outpatient scheduling system efficiently manages immunization schedules by sending timely reminders and tracking completion, ensuring all personnel stay up-to-date with required vaccinations.

DRHA

Outpatient’s scheduling system streamlines the Deployment Health Readiness Assessment (DHRA) process by providing a centralized, automated platform for scheduling and tracking all necessary pre-deployment assessments. Medical Staff creates appointments and Commanders know if and when Airmen have completed them.

Readiness

The Outpatient scheduling system supports readiness by centralizing and automating all health-related appointments in military healthcare.

Audiograms

Audiograms are a critical part of the Periodic Health Assessment (PHA), particularly for personnel exposed to high noise levels, such as in combat or aviation environments. Outpatient simplifies audiogram scheduling by coordinating hearing tests seamlessly with all personnel.

Easy QR Code Integration

One of the standout features is the ability for service members to scan a QR code, launching a mobile request form for appointment slots. This quick and efficient system eliminates the need for manual form submissions or time-consuming phone calls, making the appointment process smoother for both medical staff and service members.

Service Member Scans QR Code from Phone

Quickly start the process by scanning a base flyer using any smartphone.

Self-schedule Calendar Launched from QR Code

Instantly opens scheduling form with available dates, appointment types, and time slots.

Convenient for Administrators

On the Admin Dashboard, you can see all of the incoming PHA time slot requests, approve or decline requests, contact each requestee and see the information they filled out from the request form.

“This is the kind of digital modernization we need.”

The Honorable Dr. Lester Martinez-Lopez
Former Assistant Secretary of Defense for Health Affairs

Introducing PHA Part A - Mobile

We heard from multiple leaders, Active and Reserves, that they’re biggest request is getting Part A onto the phones. So we did some homework and have identified a solution. This is a working demo of the Part A on mobile, which aligns with an architectural diagram of how the technology will work. In combination with the other parts of our system, creates a full end-to-end solution.