Virtual Health Consults

Consult Coordination: The VHM System and Outpatient App Solutions for Health Systems

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Virtual Health Consults

Consult Coordination: The VHM System and Outpatient App Solutions for Health Systems

Get in Touch

Consults Automation

One of the key features of Outpatient App is the ability for medical providers to refer patients to specialists on-call by submitting a simple form with relevant patient information, consult details including notes and high resolution photos, and urgency status. Selecting the clinical location to send a consult to automatically notifies the primary on-call specialist they have a consult to review. The specialist can quickly accept the consult, ask questions of the referring provider or re-route to a more appropriate department. Once a consult is complete, the consult is closed and all providers are notified. This seamless automation works on any device and streamlines the consult process to minutes instead of days.

Consults Automation

One of the key features of Outpatient App is the ability for medical providers to refer patients to specialists on-call by submitting a simple form with relevant patient information, consult details including notes and high resolution photos, and urgency status. Selecting the clinical location to send a consult to automatically notifies the primary on-call specialist they have a consult to review. The specialist can quickly accept the consult, ask questions of the referring provider or re-route to a more appropriate department. Once a consult is complete, the consult is closed and all providers are notified. This seamless automation works on any device and streamlines the consult process to minutes instead of days.

Provider-to-Provider Messaging

Outpatient App’s provider-to-provider messaging feature enables medical personnel to communicate in real-time on both desktop and mobile devices, while ensuring proper compliance and security. This secure messaging system allows for the transmission of patient information and facilitates collaboration between medical professionals. Providers can easily message each other regarding patient cases, request and share information, and coordinate patient care more effectively. With Outpatient App’s provider-to-provider messaging feature, healthcare providers can streamline communication and consults.

Virtual Health Coordination System

The VHM System is designed to address a substantial gap in the Military Health System (MHS), the Provider to Provider communication and coordination process: Provider Consults (P2P), Urgent Referrals, and related messaging needs. In addition, one of the biggest benefits is tracking these steps along the way and documenting them, such that all personnel are updated accordingly (Providers, Staff, Patient). Another significant component of this system is Provider On-Call Coordination (POCC). The system powers detailed shift scheduling across all providers and then automatically tracks the on-call providers for immediate virtual pager notifications and consult messaging.

Virtual Health Coordination System

The VHM System is designed to address a substantial gap in the Military Health System (MHS), the Provider referral coordination process, communication effort, and subsequent patient communications. In addition, while tracking these steps along the way and documenting each task, the system is also updating all personnel involved (Providers, Staff, Patient). 

Goals of System:

Provider to Provider (P2P)

  • Primary Care Provider (PCP)  <—>  Additional Provider / Specialist
  • P2P Referral Coordination System
  • P2P Communication / Messaging
  • Provider On-Call Administration (POCC)
  • Referral Documentation & Tracking

Provider to Patient (P2C)

  • Provider  <—>  Patient
  • P2P Referral Coordination System
  • P2P Communication / Messaging
  • Provider On-Call Administration (POCC)
  • Referral Documentation & Tracking

Goals of System:

Provider to Provider (P2P)

  • Primary Care Provider (PCP)  <—>  Additional Provider / Specialist
  • P2P Referral Coordination System
  • P2P Communication / Messaging
  • Provider On-Call Administration (POCC)
  • Referral Documentation & Tracking

Provider to Patient (P2C)

  • Provider  <—>  Patient
  • P2P Referral Coordination System
  • P2P Communication / Messaging
  • Provider On-Call Administration (POCC)
  • Referral Documentation & Tracking
“

“We currently have no effective system for provider-to-provider physician collaboration, and similarly, for virtual telehealth communications. That's why I wrote the Focus Area Need for AFWERX. It's a big need for primary care, but also relevant for deployment operations. The Outpatient App, which is already in use for Medical Readiness Coordination at other MTF's, could be adapted to this need as well.”

- Lt Col Christopher EdensHead of Dermatology, Wilford Hall Ambulatory, 59th MDW, Joint Base San Antonio

NOTE: This quote does not constitute endorsement by DoD or U.S. Air Force

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Danville, CA 94526-3448

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