AI-Powered Readiness. Smarter Automation.
Total Operational Control.
Outpatient App 3.0 is here – our biggest leap forward yet in modernizing medical readiness across the Department of Defense and U.S. Air Force healthcare environments.
This release is focused on one mission:
Compliance, readiness, and workflow automation – simplified through AI.
With 3.0, health clinics and MTF’s gain stronger readiness visibility, more operational control, and powerful new AI capabilities that reduce manual workload and accelerate outcomes.
What’s New in 3.0?
- AI Voice-Enabled Scheduling with Real-Time Syncing
Outpatient AI Assist now includes outbound calling and real-time calendar synchronization – fully automating readiness scheduling workflows for RISS/MedChalk environments.
- Okta/ILZ Integration for RISS Appointment Requests
By integrating with Okta/ILZ sign-on, we’ve reduced manual data entry in RISS by up to 95% – improving speed, accuracy, and user experience for Service Members.
- Dental Readiness Classification Tracking
We’ve added the ability to store and track Dental Readiness Classification status for all Service Members – fully tied to their Readiness Dental appointment history. This creates a persistent, auditable record that improves both compliance and operational awareness.
Why This Release Matters
Outpatient App 3.0 is not just a set of features – it’s a shift toward more autonomous, data-driven readiness operations.
With this release, health clinics and MTF’s can:
- Increase readiness visibility
- Reduce admin workload
- Improve scheduling accuracy
- Accelerate compliance
- Move toward autonomous readiness operations
Giving Medical Readiness Teams More Control
We heard consistently from medical staff: they need more MTF-specific control over customizing features.
This release delivers exactly that.
- Custom Appointment Communications (No Code Required)
Health clinic and MTF administrators can now configure on-demand, patient-facing SMS and email communications – appointment confirmations and rejections – directly within the Base Management interface. - Message Previews for Staff
Medical teams can now preview exactly what Service Members will see before sending communications, reducing errors and improving clarity. - Custom One-Way Messaging
Staff can send tailored, no-reply text messages to Service Members who have requested or confirmed readiness appointments – enabling faster coordination without adding communication overhead.
Delivering Customer-Driven Enhancements
Outpatient 3.0 includes targeted improvements developed in close partnership with active installations.
- Advanced Data Export for Readiness Scheduling
Built in collaboration with Travis AFB, this feature enables easier data analysis and system reconciliation across Outpatient App, MHS GENESIS, ASIMS, and other readiness systems. - Improved Scheduling Controls for Continuous Medical Readiness Day Requests
Service Members can no longer submit multiple overlapping CMR requests – ensuring cleaner workflows and reducing administrative burden. - Expanded SHPE Appointment Support
SHPE appointments are now fully activated for RISS/MedChalk workflows - Support for Air Force Reserve Operations
We’ve activated and enabled new Reserves modules, providing more efficient readiness scheduling for Reserve components.
Looking Ahead
We’re continuing to invest in deeper automation, tighter system integrations, and expanded support across military healthcare environments.
Outpatient is building the infrastructure for the future of readiness – and 3.0 is a major step forward.
If you’re a current partner, reach out to your account team to learn more about activating these features.
If you’re exploring Outpatient for your organization, we’d love to connect.
